Terms and Conditions delivery online

TERMS & CONDITIONS

       

         A. ONLINE ORDER

  • These Terms and Conditions apply to all online orders for the supply of takeaway products ("Products") by SAINT HONORE to you, the Customer from our website www.sainthonore.com.vn (the "Website") or via our App.
  • You must be 18 or over to place an order on our Website.
  • All orders for Products shall be deemed to be an offer by the Customer in accordance with these Terms and Conditions, which if accepted by us will create a binding contract.
  • Acceptance of the order shall be at the discretion of SAINT HONORE and shall occur when you confirm the order and receive an on-screen message and e-mail and SMS confirming your order has been placed and providing you with a unique order number. We reserve the right to refuse your offer for any reason should we consider it necessary.
  • Products may be ordered for pickup collection in a particular time slot. Restaurants can only accept a limited number of orders in each 15 minute slot and SAINT HONORE reserves the right to not accept an order if this limit is reached.
  • We are unable to accept orders less than 30 minutes before the stated closing time of our restaurant.
  • Please check your order carefully before you click "Place the order" as SAINT HONORE is not responsible for user-errors including selecting the wrong restaurant for pickup collection and quantities or Products.
  • Free delivery wintin 5 Km raduis.
  • Delivery time from 8h00 AM to 9h00 PM 

       

         B. PRICES & PAYMENT

  • All prices stated on the Website are exclusive of VAT and any other applicable taxes. The price of any Product may vary from time to time. Prices may vary between restaurants.
  • Sometimes Products listed on our Website may be incorrectly priced due to technical or human error. If SAINT HONORE becomes aware of an error we will verify the price with you prior to accepting your order and you will have the opportunity to decide whether or not you wish to proceed with your order.
  • Subject to any special offers, the minimum value for online orders is VND 200,000. If your order is below this limit you will not be permitted to checkout. We will call you to confirm all orders above VND 2,000,000.

       

        C. OFFERS

  • From time to time we make offers available to our customers. Any special offers are subject to the terms and conditions of those offers, which will include details of whether they are available for online ordering.

       

        D. ORDER AMENDMENTS, CANCELLATION AND REFUNDS

  • Once you click "Place order" in the checkout screen, your order is final and cannot be amended by you.
  • If you wish to cancel your order after you have placed it, you will need to contact the restaurant you ordered from directly. If the order has not been processed, you will not be charged. However, if the order has already been processed by the restaurant, cancellation of the order, and any refund, will be at the restaurant's discretion.
  • SAINT HONORE reserves the right to cancel an order in circumstances wherewe are unable to fulfill your order for reasons outside our control. We will notify you immediately if this is the case and you will receive a full refund in relation to the Product if your payment has already been taken.

       

         E. PERSONAL DETAILS

  • For the purposes of making an order, you will need to provide an email address, mobile number, name and delivery address. Please ensure that the contact details that you provide are correct as incorrect personal details may lead to problems or delays in processing your order.
  • We will hold all your personal information in accordance with our Privacy Policy conditions shall affect your statutory rights

       

         F. VARIATIONS

  • SAINT HONORE has the right to revise and amend these terms and conditions from time to time. The revised terms and conditions will be available via our website.
  • You should check these terms and conditions regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to the terms and conditions at the time of placing an order.


Head Office Ha Noi

  • Address: 78/310 Nghi Tam, Tay Ho, Ha Noi
  • Phone: 02439332373

Head Office Ho Chi Minh

  • Address: 17 Tran Ngoc Dien, Thao Dien Q2, HCM City
  • Phone: 08 3620 1816